Apartment rental FAQ

No booking fees

Money back guarantee and upgrade.

Because we are confident that our properties match the description and the photos we are the only company in Tallinn which offers money back guarantee or upgrade should there occur any unforeseen situation where you as a client are not happy for a substantial and rightful reason with the apartment you have booked and we are unable to fix this issue in a reasonable timeframe

 Flexible check in and check out times.

Early check in and late check out available for most customers who book well in advance and provide their check in and check out time.

Are towels and bed linen included?

slippers

Linen and towels are washed with ecological products
Yes, towels and bed linen are included in all apartments and all tenants also single-use hotel slippers are provided. Linen and towels are washed with ecological products made by Sonett and they have Ecogarantie label certificate.

Enjoy your vacation and order a transfer to the apartment

transfer to the apartment

You know your arrival details (flight nr, ferry arrival) then cut the hassle and order a transfer to the apartment ( costs 20 EUR for 4 people and 30 EUR for 6 people )

Together with the transfer, you will also receive the keys with all the necessary instructions.

Is cleaning included in the price

2014-06-15 16.49.35-2Yes, a basic cleaning is included so you only need to throw away your garbage and wash the dishes and leave the apartment in more or less the same condition as you found it. Our cleaning company uses Nordic eco labelled products  (Products carrying the Nordic Ecolabel meet extremely high environmental and often climate requirements. A life-cycle perspective of the product is analyzed, i.e., the product’s impact on the environment from raw material/source to waste. Criteria is also set with regard to quality, health aspects and performance/functionality.)

Where are your apartments located?

We have written the address in the description and you can also see it as a pin on google map in the Property location section in every property description.

I would like to know the exact address with the apartment number?

The exact address with the apartment number will be written on your booking confirmation after your booking is confirmed.

How to make the booking?

1. Make an availability search through the blue box by inserting your dates and preferences then press the Book now button of the property you like
2. Through the booking calendar by selecting the dates in the calendar of a particular property
3. For group bookings please use our contact form

Secure paymentsbank-transfer

What kind of payments do you accept and are those payments secure?

You can pay by bank transfer (IBAN transfers ) or with different credit cards through the most secure payment option PayPal  (you don’t need to have a PayPal account ).You can also pay directly with credit card with the newest and safest 3D verification. The payment options and are shown in the last steps of the booking.

How to pay directly with my credit card without making a PayPal account?

You can also pay directly with a credit card with the newest and safest 3D verification. The payment options and are shown in the last steps of the booking.

 

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What is your payment policy?

Our standard payment policy is 30% non-refundable payment during the booking and the rest 70% is paid 42 days before arrival.

What happens next when I have paid ? 

For all of the apartments, you will receive an automatic confirmation to your e-mail after you have made the booking. The e-mails come from the booking system lodgix so if you haven’t received the confirmation please check your spam. On the confirmation, you will have the exact address telephone number and arrival details and property specific information (like entry codes, WiFi password etc).

Apartment key

How do I get the keys?

Here are the options we offer:

A. You know your arrival details (flight nr, ferry arrival) and you have ordered a transfer to the apartment ( costs 20 EUR for 4 people and 30 EUR for 6 people )
– then you will receive the keys with all the necessary instructions with your transfer to the apartment

B. You don’t know your arrival time but you would like to receive the keys any time it suits you (from the check in time stated on your confirmation)

self check-in

– you can receive the keys from the key terminal located at Kaarli puiestee 2 behind the Freedom Square on the terrace of Kaarli Grill https://goo.gl/maps/mD26ZDuoXkL2 . You will receive a box code both on the e-mail and an SMS to the number you used to make the booking with the received code you can get our apartment keys from the key terminal. Here is YouTube video how the self-check terminal works https://youtu.be/cxwBjy1O7cA and another video with the location https://youtu.be/RUWIHto3-A4 

C.  Meet and greet when our employee meets you at the apartment with the keys and all the necessary instructions and shows the apartment. The price of this option is 35 EUR.

 

Early check-in and late check-out policy

The usual check in and check out times are displayed during the booking process but if the apartment remains available then we allow early check-in or late checkout but it has to be confirmed on the day of the arrival or departure. If you want a check out time after 17:00 then 50% of the apartments daily rate will be charged.

 

 Baby cots, extra beds, and children.

travel cot

travel cot we use in the apartments

Children stay free if they use existing beds (up to 2 children per booking)
We can provide a baby cot with blanket, pillow and linen costs 5 EUR per day. Choose this while booking your apartment from the additional services list or later through e-mail

Late arrival? No problem!

You can order a car transfer and the driver will bring you the keys, or you can receive the keys from the key terminal located at Kaarli puiestee 2behind the Freedom Square on the terrace of Kaarli Grill https://goo.gl/maps/mD26ZDuoXkL2 . You will receive a box code both on the e-mail and an SMS to the number you used to make the booking with the received code you can get our apartment keys from the key terminal

Need an Estonian visa? No problem! You can use the booking confirmation which is accepted in the Estonian embassy as a proof that you have made your accommodation arrangements.

The full information about visa procedures can be found from the Estonia Ministry of Foreign affairs 

Here is a short info:
Persons who need to apply for a visa to enter Estonia ( Schengen territory) should consider that:
the passport must be valid at least three months after the expiration of the requested visa period
the passport must be issued within the previous 10 years
the passport must contain at least two blank pages
persons 15 years and older must possess their own travel document with photo
children 7 to 15 years of age, if entered into a parent’s passport, must have his/her photo in the parents’ passport. Children under the age of 7, if entered into a parent’s passport, need not have a photo in the parent’s passport.